Terms & Privacy
Last updated: June 1, 2024
1. Provision of Google Ads and Meta Advertising Services
Retain helps businesses and agencies access and pay for Google Ads and Meta Ads in Naira Please be advised that Retain's current scope of services does not encompass the setup of ad campaigns or digital marketing consulting. Should you require these services, we encourage you to reach out to us via support@retaindigital.io
2. Our Pricing
Retain charges 5% of the ad budget. Additionally, a 7.5% VAT is included in the Google invoice and paid directly to Google. At the start of each month, we also calculate the regulatory charges imposed by Google on campaigns targeting other countries. These charges represent the cost of regulatory fees on advertising consumption from the previous month.
Prepayment is mandatory for assigning budgets to clients' ad accounts. Therefore, we do not fund ad account budgets on a post-payment basis.3. Operating Charges in Nigerian Naira accounts serving ads outside of Nigeria
Effective January 1, 2024, Google Ads accounts using Nigerian Naira as the payment currency will incur operating charges for ads served to users outside Nigeria. This new surcharge has been introduced by Google specifically for the Nigerian market. For further details, please read more here.
These "Operating Charges" will apply exclusively to expenses accrued from ad impressions or clicks by users outside Nigeria.
4. Clients Obligations
Clients must not transfer Google Ad Accounts out of the Google Ads Manager account assigned to them without explicit permission from the Retain team. Such requests should be sent to support@retaindigital.io or any other email address provided by a Retain team representative. Failure to comply will result in fines as determined by the Retain Finance and Legal team.
Clients are required to pay for any account budgets consumed beyond the prepaid amount if their account is over-funded by the Retain team. These obligations will be updated as necessary.5. Compliance With Google Ads Policies
We take compliance with Google Ads policies very seriously and expect Retain users to do the same. If a client repeatedly or egregiously violates these policies, we may consider terminating our business relationship with them or applying penalty charges to their balance. This is a matter of utmost importance, and we trust that all clients will treat it with the same level of seriousness.
6. Currency Arbitrage
Kindly note that Retain is not designed to facilitate currency arbitrage activities. Customers found engaging in such practices, which may pose a risk of suspension by our partners, such as Google, will be subject to suspension, and their deposits will not be refunded.
7. Refund Policy
We offer refunds if a client requests for their unspent cash to be paid to their bank accounts. However, we will require an Administrative Fee when calculating and executing these refunds.